How do I cancel a subscription?

Modified on Thu, 08 Sep 2022 at 04:13 PM

You can cancel a subscription at any time using the Content Management System (CMS). The cancellation will apply to the next renewal date. 


  1. The project owner must log into the CMS: https://portal.ativ.me
  2. Click the circular profile icon on the top right
  3. Click Manage Account
  4. Click on Cancel Subscription 
    1. If you do not see any projects, please ensure you are logged in as the Project Owner. You can check the team on a project by clicking the X then selecting Manage Team. If you are not the owner, please contact the owner to log in and cancel.
    2. If the Project Owner is no longer with your organization, please contact support@ativsoftware.com with your project details, your name, and the email address you use to log in.

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