Event Organizers: Speaker Portal Setup (14)
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How do I invite speakers to upload content? (How do I use the Speaker Portal?)
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How can I upload a file for a speaker on their behalf in the speaker portal? How can I visit a speaker's portal page? How do I add Speaker Portal Admins?
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How do I import and link the uploaded content from the speaker portal? (virtual poster media import)
Conference App Builder - Getting Started (19)
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Can I use symbols like slashes, semicolons, etc. for locations (rooms, booths), tracks and filter metadata? My pin drop or filter is not working? My filter keyword goes to 'no results'?
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I have uploaded an image but it's not loading or showing in the CMS / in the app?
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Why is my scheduled alert not showing up?
Video Tutorials: Conference App Builder How-To's (19)
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Video Tutorial - Adding Media (handouts, links, PDFs, presentation slides, etc.)
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Video Tutorial - Adding Speakers
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Video Tutorial - Adding Exhibitors
Data / Data Import (49)
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How do I import data? From a spreadsheet? What is an associative import? (associated data)
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What is Field Mapping? How do I data map my import sources? Content is showing in the wrong place?
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Which fields can I map for associated data import?
Working with Google Spreadsheets (4)
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How do I replace a worksheet with new data?
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How do I get a CSV file link from a Google Spreadsheet?
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How do I bring over formatting from Google Sheets?
Media Items (16)
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How do I automatically link or associate PDFs, images (speaker photos or exhibitor logos), or PowerPoint files (as .pdf) to sessions, speakers, or exhibitors?
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I received a new version of a PDF with the same file name. How do I force the app to re-download the PDF if it has been cached already?
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How are media items sorted / ordered in a detail view? Can I control the media order?
Virtual Sessions in EventPilot (4)
Turn your onsite meeting into a virtual conference
Adding Recordings (4)
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How do I add links for recorded sessions and presentations to the platform?
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How do I configure my Vimeo account settings for content uploads?
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At what point in the recording does playback start when I click View Recording?
Adding and Managing Virtual Sessions (29)
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Why do I need a host for my virtual sessions?
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How do I add live virtual sessions or webinars to my app? (tag sessions with Filter4 Keywords)
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How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
Authentication (Login) and Security (13)
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What authentication options are available with the EventPilot platform? (How could attendees log in?)
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How do I set up an Attendee List for authentication?
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How do I integrate with CDS registration to set up authentication (app login)?
CME / Credit Flagging / Certificates (3)
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For API Developers: When I try to retrieve CME (credit) data via the API, I receive a “No return value” error?
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How does the Credit API work? How to set up EventPilot for credit flagging?
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What is the Certificate Add-On and why should I use it? (EventPilot Pro Add-On) - Certificate of Attendance, Speaking Certificate, Credit Certificate
Online Planner (4)
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What is the Online Itinerary Planner? What is the LITE Planner?
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How to set up EventPilot for onsite kiosk display?
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How do I link to a specific tab, page, session (or list of sessions), exhibitor, speaker, or abstract in the Online Planner for my marketing?
Commenting / Discussion / Attendee Networking / Chat (9)
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Where do public chat comments on sessions or exhibitors, or in custom chats appear? What is the Activity Feed?
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How do I moderate the Activity Feed? How can I remove inappropriate comments or X (formerly Twitter) posts (tweets)? Can attendees flag comments for removal? Can I block users? (Chat Moderation)
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How do I block a user from submitting comments or messaging others / spamming? (Moderation)
Custom Views (5)
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What are some Virtual Tote Bag set up options?
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Which font does the app use?
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How do I add a curated itinerary / co-pilots?
Sponsorship & Advertisement (5)
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Can I link to a website from an advertisement banner? Can I link to a place within the app from an ad banner?
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What are the sponsorship options I could sell to exhibitors? How do I add advertisements in the platform?
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What are the image sizes for the different ads?
Widgets (8)
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How do session ratings work? (5 star rating)
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How does the Rotating Advertisement Banner Widget work? How do I add rotating banners to my home screen?
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How do I show a LIVE NOW banner on my Home Screen for streaming sessions?
PosterBridge by ATIV (1)
Connect attendees with poster presenters to further the research
General FAQ (4)
For planners and attendees
FAQ (15)
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Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
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How do I find my iOS device UDID?
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Which poll and survey tools do you recommend for Audience Response?
For Meeting Planners: Getting Started with EventPilot (18)
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What are the basic deliverables to get started with my project and what is the overall project timeline?
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Where can I see a feature overview of the app? What features are in the different packages or the subscription?
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How can I use the event app to generate sponsor revenue?