Support

Organizer Account Setup 6

• What happens if I don’t verify my email address after receiving the email?
• What if I didn’t register for this account?
• How can I update my email or username?
• How can I update my password?
• I have an account with an ATIV Software service and I received an “Account Change” email but I didn’t make any changes, Help!

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App User Account Management 3

• What happens if I don’t verify my email address after receiving the email?
• What if I didn’t register for an account with an app by ATIV?
• How can I update my password for the app?

FAQ 15

• Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
• How do I find my iOS device UDID?
• Which poll and survey tools do you recommend for Audience Response?
• My PDF file is large. How do I reduce file size? Compress PDF?
• What do I do if I see an inappropriate Tweet in the EventPilot app?

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For Meeting Planners: Getting Started with EventPilot 18

• What are the basic deliverables to get started with my project?
• Where can I see a feature overview of the app?
• ScreenShot Specifications for iOS Submission
• How can I use the app to generate sponsor revenue?
• How do I set up a Google Play developer account and give ATIV access?

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Attendee Questions & Onsite Support 70

• How do I install the event app?
• During install, why does Android require a set of permission? For example to access storage or call info?
• How can I tell which OS version I have installed?
• What is my Event Code?
• I don’t have an iPhone, iPad, or Android device - what do I do?

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Conference Apps Tips & Tricks for Meeting Planners 7

• How do I take screenshots on iOS (iPhone, iPod Touch, iPad) or Android?
• I want my Google Forms to send me an email when I receive a response. How do I that?
• Can I get a heatmap with detailed route, traffic, or popular area analytics?
• How do I add an iOS Smart App Banner on my website?
• How much bandwidth do I need to have at my events?

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Adding Recordings 3

• How do I add links for recorded sessions and presentations to the platform?
• How do I configure my Vimeo account settings?
• Where does playback start when I click View Recording?

Adding and Managing Virtual Sessions 34

• Why do I need a host for my virtual sessions?
• How do I add live virtual sessions or webinars to my app? (tag sessions with Filter4 Keywords)
• How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
• Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
• With the Zoom integration, how are my speakers notified?

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Viewing and Presenting Virtual Sessions or Webinars 19

• Zoom Virtual Session Participant Guide
• How do I claim the host in a Zoom Virtual Meeting?
• How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
• How do I mute all participants in a Zoom Virtual Meeting?
• How do I share my screen in a virtual session with Zoom Meeting?

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Troubleshooting 4

• Virtual Session Licenses Exceeded
• I cannot view the virtual sessions or webinar on the Online Planner?
• How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
• How to download Zoom analytics and attendee participant list?

Speaker Portal Setup 9

• How do I invite speakers to upload content? (How do I use the Speaker Portal?)
• How does Simulive work for pre-recorded timed presentation videos?
• How can I upload a file for a speaker on their behalf in the speaker portal? How can I visit a speaker's portal page?
• My speaker is getting an error to contact the organizer upon speaker portal login. How do I re-invite them?
• How can I upload a very large file for Simulive?

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Content Submission 7

• How do I create an ePoster or Virtual Poster? How should I size my Poster? (My PDF looks fuzzy or blurry)
• How do I upload my virtual poster / record audio to my eposter PDF?
• Why does the resolution change for my virtual poster after upload?
• I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?
• My presentation video (MP4) is too long. How do I shorten it?

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CMS Getting Started 20

• Are there color limitations or recommendations for map or floor plan images?
• I don't remember my due dates for my project, is there some place I can go to and easily find the milestone dates?
• Do you have examples of custom home screens? How does it differ from a Banner based home screen?
• Can I use symbols like commas, semicolons, etc. for locations (rooms, booths), tracks and metadata? My pin drop or filter is not working? What is a symbol replacement for a comma?
• I have an image but it's not uploading in the CMS / loading in the app?

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Video Tutorials: CMS How-To's 27

• Video Tutorials: Step 2 - Now Screen, Ad and Map Images
• Video Tutorials: Step 3 - Using Data Imports
• Video Tutorials: Step 4 - Adding Media (handouts, links, PDFs, presentation slides, etc.)
• Video Tutorials: Step 5 - Adding Speakers
• Video Tutorials: Step 6 - Adding Exhibitors

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Configuration Options 6

• How do I control the daily schedule report email (digest)? What does it look like? When are the emails sent?
• Can I edit a timeblock title in the CMS and will the edits stay every time I do a new data import?
• What is the cellular data prompt feature?
• How do I update data in my EventPilot app or the app and use the Proof?
• What is secure app to server and should I have it?

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Analytics 11

• What analytics reports are provided?
• How do you calculate (extrapolate) the total usage data from just logged in users?
• Insights: How are Downloads calculated?
• What is the Engagement Number in the Analytics?
• How are Web App and Planner downloads calculated in Analytics?

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Data / Data Import 31

• How do I import data? From a spreadsheet? What is an associative import? (associated data)
• What is Field Mapping? How do I data map my import sources? Content is showing in the wrong place?
• Which fields can I map for associated data import?
• Common CMS Import Data Errors and Import Exclusion Reasons
• What is an Orphan error? (Internal broken links)

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Working with Google Spreadsheets 4

• How do I replace a worksheet with new data?
• How do I get a CSV file link from a Google Spreadsheet?
• How do I bring over formatting from google sheets?
• How do parent sessions and subsessions work?

Media Items 15

• How do I automatically link or associate PDFs, images (speaker photos or exhibitor logos), or PowerPoint files (as .pdf) to sessions, speakers, or exhibitors?
• I received a new version of a PDF with the same file name. How do I force the app to re-download the PDF if it has been cached already?
• How are media items sorted / ordered in an exhibitor view?
• How do I test a web page loading with the in-app browser (web view)?
• How do I add a photo gallery?

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Submissions and Publishing 2

• I am trying to publish a data update but it's not working?
• How do attendees in China download the app on their Android device?

Testing Features 2

• How do I test the QR code reader and what QR code format is supported in-app?
• Why does the author / speaker index load slowly?

Home Screen & Alerts (Notifications) 6

• How do I add my advertisement banner on the home screen? (Rotating Banner Widget)
• How do notifications appear on the device? What is a better way to sell sponsor ads?
• How do I add an alert / notification?
• What is the best practice for Emergency Alert Messaging?
• What alerts / notifications do users receive?

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APIs 2

• How can my vendor pull individual user's schedules? (e.g. for Braindate integration)
• Exhibitor Link Submission

Authentication (Login) and Security 10

• What authentication options are available with the EventPilot platform? (How could attendees log in?)
• How do I set up an Attendee List for authentication?
• How do I integrate with CDS registration to set up authentication (app login)?
• How do I integrate with Maritz (Experient) registration to set up authentication (app login)?
• What happens with login for Opted out users in Maritz (Experient) registration?

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CME / Credit Flagging 1

• When I try to retrieve CME (credit) data via the API, I receive a “No return value” error?

Online Planner 4

• How can I see the proof version of my Online Planner?
• How do I link to a specific session, speaker, exhibitor, or abstract in the Online Planner?
• How do I integrate the Online Planner with my website?
• How do I link to a specific tab in the Online Planner?

ScanHunt (Gamification) 2

• How do I set up ScanHunt Game for my event?
• What do ScanHunt players see if the total number of players is reached?

Session Commenting / Session Discussion 4

• How do I moderate the Activity Feed? How can I remove inappropriate comments? Can attendees flag comments for removal?
• How do I block a user from submitting comments or messaging others?
• Where do chat comments or session comments appear?
• How do I display a particular session chat on a separate screen during my live event?

Custom Views 3

• What are some Virtual Tote Bag set up options?
• What font do you use for default custom views?
• How do I add a curated itinerary / co-pilots?

Sponsorship & Advertisement 3

• Can I link to a website from an advertisement banner? Can I link to a place within the app from an ad banner?
• What are the sponsorship options I could sell to exhibitors? How do I add advertisements in the platform?
• What are the image sizes for the different ads?

Peer Finder & Networking & Messaging 2

• How do I try out Peer Finder (messaging with attendee list)?
• Can attendees note in their profiles interest areas?

Widgets 6

• How do session ratings work?
• Session Status / Attendance Scanning Widget Overview
• How does Rotating Advertisement Banner Widget work?
• How do Related Sessions work?
• How do I show a LIVE NOW banner on my Home Screen for streaming sessions?

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Location-based and targeted (tiered) Notifications / Alerts 3

• How many location alerts can I use in the app?
• How do Automatic Location Alerts Work? (Auto-Generated GPS Alerts)
• How does Targeted Content work?

Pre-populated / Mandatory Schedules 2

• How to Update CSV for Mandatory / Pre-Populated Schedules
• EventPilot Mandatory / Pre-Set Schedule File Format Specification

Context-Aware Session Surveys 1

• How do I create and add Surveys to sessions directly in the CMS?

Q&A Module 4

• Can moderators use an iPad or laptop to answer questions?
• Do attendees have to be logged in to submit questions in the Q&A?
• What's the URL for moderators to log in?
• Q&A Module FAQ

FAQ ScanHunt Player 4

• How can I try a ScanHunt game?
• I lost the code for my game, how can I look it up?
• Where do I find the ScanHunt app in the store?
• How do I change my player ID name?

FAQ ScanHunt Organizer 12

• How do I create a new ScanHunt game?
• How do I increase the number of players eligible to play my game?
• What is the difference between active players and inactive players?
• I inactivated several players, but ScanHunt still says I have maxed out the number of players for my subscription, what gives?
• I maxed out my players and I have a new event next week, do I really need to increase my subscription?

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PosterBridge Setup 3

• What is PosterBridge?
• How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
• How do I print my PosterBridge QR codes?