Support

Organizer Account Setup 6

• What happens if I don’t verify my email address after receiving the email?
• What if I didn’t register for this account?
• How can I update my email or username?
• How can I update my password?
• I have an account with an ATIV Software service and I received an “Account Change” email but I didn’t make any changes, Help!

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App User Account Management 3

• What happens if I don’t verify my email address after receiving the email?
• What if I didn’t register for an account with an app by ATIV?
• How can I update my password for the app?

FAQ ScanHunt Player 4

• How can I try a ScanHunt game?
• I lost the code for my game, how can I look it up?
• Where do I find the ScanHunt app in the store?
• How do I change my player ID name?

FAQ ScanHunt Organizer 12

• How do I create a new ScanHunt game?
• How do I increase the number of players eligible to play my game?
• What is the difference between active players and inactive players?
• I inactivated several players, but ScanHunt still says I have maxed out the number of players for my subscription, what gives?
• I maxed out my players and I have a new event next week, do I really need to increase my subscription?

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PosterBridge Setup 3

• What is PosterBridge?
• How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
• How do I print my PosterBridge QR codes?

Adding Recordings 2

• How do I add links for recorded sessions and presentations to the platform?
• How do I configure my Vimeo account settings?

Adding and Managing Virtual Sessions 34

• Why do I need a host for my virtual sessions?
• How do I add live virtual sessions or webinars to my app? (tag sessions with Filter4 Keywords)
• How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
• Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
• With the Zoom integration, how are my speakers notified?

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Viewing and Presenting Virtual Sessions or Webinars 19

• Zoom Virtual Session Participant Guide
• How do I claim the host in a Zoom Virtual Meeting?
• How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
• How do I mute all participants in a Zoom Virtual Meeting?
• How do I share my screen in a virtual session with Zoom Meeting?

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Troubleshooting 4

• Virtual Session Licenses Exceeded
• I cannot view the virtual sessions or webinar on the Online Planner?
• How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
• How to download Zoom analytics and attendee participant list?

Content Submission 6

• How do I create an ePoster or Virtual Poster? How should I size my Poster?
• How do I upload my virtual poster / record audio to my eposter PDF?
• Why does the resolution change for my poster after upload?
• I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?
• My presentation video (MP4) is too long. How do I shorten it?

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