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Knowledge base
ATIV Account Management
Organizer Account Setup
6
What happens if I don’t verify my email address after receiving the email?
What if I didn’t register for this account?
How can I update my email or username?
How can I update my password?
I have an account with an ATIV Software service and I received an “Account Change” email but I didn’t make any changes, Help!
View all 6
App User Account Management
3
What happens if I don’t verify my email address after receiving the email?
What if I didn’t register for an account with an app by ATIV?
How can I update my password for the app?
General
FAQ
15
Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
How do I find my iOS device UDID?
Which poll and survey tools do you recommend for Audience Response?
My PDF file is large. How do I reduce file size? Compress PDF?
What do I do if I see an inappropriate Tweet in the EventPilot app?
View all 15
For Meeting Planners: Getting Started with EventPilot
19
What are the basic deliverables to get started with my project?
Where can I see a feature overview of the app?
ScreenShot Specifications for iOS Submission
How can I use the app to generate sponsor revenue?
How do I set up a Google Play developer account and give ATIV access?
View all 19
Attendee Questions & Onsite Support
70
How do I install the event app?
During install, why does Android require a set of permission? For example to access storage or call info?
How can I tell which OS version I have installed?
What is my Event Code?
I don’t have an iPhone, iPad, or Android device - what do I do?
View all 70
Conference Apps Tips & Tricks for Meeting Planners
7
How do I take screenshots on iOS (iPhone, iPod Touch, iPad) or Android?
I want my Google Forms to send me an email when I receive a response. How do I that?
Can I get a heatmap with detailed route, traffic, or popular area analytics?
How do I add an iOS Smart App Banner on my website?
How much bandwidth do I need to have at my events?
View all 7
Virtual Sessions in EventPilot
Adding Recordings
3
How do I add links for recorded sessions and presentations to the platform?
How do I configure my Vimeo account settings?
Where does playback start when I click View Recording?
Adding and Managing Virtual Sessions
34
Why do I need a host for my virtual sessions?
How do I add live virtual sessions or webinars to my app? (tag sessions with Filter4 Keywords)
How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
With the Zoom integration, how are my speakers notified?
View all 34
Viewing and Presenting Virtual Sessions or Webinars
19
Zoom Virtual Session Participant Guide
How do I claim the host in a Zoom Virtual Meeting?
How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
How do I mute all participants in a Zoom Virtual Meeting?
How do I share my screen in a virtual session with Zoom Meeting?
View all 19
Troubleshooting
4
Virtual Session Licenses Exceeded
I cannot view the virtual sessions or webinar on the Online Planner?
How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
How to download Zoom analytics and attendee participant list?
Speaker Portal in EventPilot
Speaker Portal Setup
8
How do I invite speakers to upload content? (How do I use the Speaker Portal?)
How does Simulive work for pre-recorded timed presentation videos?
How can I upload a file for a speaker on their behalf in the speaker portal? How can I visit a speaker's portal page?
My speaker is getting an error to contact the organizer upon speaker portal login. How do I re-invite them?
How can I upload a very large file for Simulive?
View all 8
Content Submission
7
How do I create an ePoster or Virtual Poster? How should I size my Poster? (My PDF looks fuzzy or blurry)
How do I upload my virtual poster / record audio to my eposter PDF?
Why does the resolution change for my virtual poster after upload?
I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?
My presentation video (MP4) is too long. How do I shorten it?
View all 7
EventPilot CMS & Configuration Options
CMS Getting Started
20
Are there color limitations or recommendations for map or floor plan images?
I don't remember my due dates for my project, is there some place I can go to and easily find the milestone dates?
Do you have examples of custom home screens? How does it differ from a Banner based home screen?
Can I use symbols like commas, semicolons, etc. for locations (rooms, booths), tracks and metadata? My pin drop or filter is not working? What is a symbol replacement for a comma?
I have an image but it's not uploading in the CMS / loading in the app?
View all 20
Video Tutorials: CMS How-To's
28
Video Tutorials: Step 2 - Now Screen, Ad and Map Images
Video Tutorials: Step 3 - Adding Data
Video Tutorials: Step 4 - Adding Media (handouts, links, PDFs, presentation slides, etc.)
Video Tutorials: Step 5 - Adding Speakers
Video Tutorials: Step 6 - Adding Exhibitors
View all 28
Configuration Options
6
How do I control the daily schedule report email (digest)? What does it look like? When are the emails sent?
Can I edit a timeblock title in the CMS and will the edits stay every time I do a new data import?
What is the cellular data prompt feature?
How do I update data in my EventPilot app or the app and use the Proof?
What is secure app to server and should I have it?
View all 6
Analytics
10
What analytics reports are provided?
How do you calculate (extrapolate) the total usage data from just logged in users?
Insights: How are Downloads calculated?
What is the Engagement Number in the Analytics?
How are Web App and Planner downloads calculated in Analytics?
View all 10
Data, Data Import, and Publishing
Data / Data Import
30
How to import data from ScholarOne to EventPilot?
How to I include a line break in a description field?
What is Field Mapping? How do I data map my import sources? Content is showing in the wrong place?
Common CMS Import Data Errors and Import Exclusion Reasons
What is an Orphan error? (Internal broken links)
View all 30
Working with Google Spreadsheets
4
How do I replace a worksheet with new data?
How do I get a CSV file link from a Google Spreadsheet?
How do I bring over formatting from google sheets?
How do parent sessions and subsessions work?
Media Items
15
How do I automatically link or associate PDFs, images (speaker photos or exhibitor logos), or PowerPoint files (as .pdf) to sessions, speakers, or exhibitors?
I received a new version of a PDF with the same file name. How do I force the app to re-download the PDF if it has been cached already?
How are media items sorted / ordered in an exhibitor view?
How do I test a web page loading with the in-app browser (web view)?
How do I add a photo gallery?
View all 15
Submissions and Publishing
2
I am trying to publish a data update but it's not working?
How do attendees in China download the app on their Android device?
Testing Features
2
How do I test the QR code reader and what QR code format is supported in-app?
Why does the author / speaker index load slowly?
Home Screen & Alerts (Notifications)
6
How do I add my advertisement banner on the home screen? (Rotating Banner Widget)
How do notifications appear on the device? What is a better way to sell sponsor ads?
How do I add an alert / notification?
What is the best practice for Emergency Alert Messaging?
What alerts / notifications do users receive?
View all 6
APIs
2
How can my vendor pull individual user's schedules? (e.g. for Braindate integration)
Exhibitor Link Submission
Advanced EventPilot Features
Authentication (Login) and Security
10
What authentication options are available with the EventPilot platform? (How could attendees log in?)
How do I set up an Attendee List for authentication?
How do I integrate with CDS registration to set up authentication (app login)?
How do I integrate with Maritz (Experient) registration to set up authentication (app login)?
What happens with login for Opted out users in Maritz (Experient) registration?
View all 10
CME / Credit Flagging
1
When I try to retrieve CME (credit) data via the API, I receive a “No return value” error?
Online Planner
4
How can I see the proof version of my Online Planner?
How do I link to a specific session, speaker, exhibitor, or abstract in the Online Planner?
How do I integrate the Online Planner with my website?
How do I link to a specific tab in the Online Planner?
ScanHunt (Gamification)
2
How do I set up ScanHunt Game for my event?
What do ScanHunt players see if the total number of players is reached?
Session Commenting / Session Discussion
4
How do I moderate the Activity Feed? How can I remove inappropriate comments? Can attendees flag comments for removal?
How do I block a user from submitting comments or messaging others?
Where do chat comments or session comments appear?
How do I display a particular session chat on a separate screen during my live event?
Custom Views
3
What are some Virtual Tote Bag set up options?
What font do you use for default custom views?
How do I add a curated itinerary / co-pilots?
Sponsorship & Advertisement
3
Can I link to a website from an advertisement banner? Can I link to a place within the app from an ad banner?
What are the sponsorship options I could sell to exhibitors? How do I add advertisements in the platform?
What are the image sizes for the different ads?
Peer Finder & Networking & Messaging
2
How do I try out Peer Finder (messaging with attendee list)?
Can attendees note in their profiles interest areas?
Widgets
6
How do session ratings work?
Session Status / Attendance Scanning Widget Overview
How does Rotating Advertisement Banner Widget work?
How do Related Sessions work?
How do I show a LIVE NOW banner on my Home Screen for streaming sessions?
View all 6
Location-based and targeted (tiered) Notifications / Alerts
3
How many location alerts can I use in the app?
How do Automatic Location Alerts Work? (Auto-Generated GPS Alerts)
How does Targeted Content work?
Pre-populated / Mandatory Schedules
2
How to Update CSV for Mandatory / Pre-Populated Schedules
EventPilot Mandatory / Pre-Set Schedule File Format Specification
Context-Aware Session Surveys
1
How do I create and add Surveys to sessions directly in the CMS?
Q&A Module
4
Can moderators use an iPad or laptop to answer questions?
Do attendees have to be logged in to submit questions in the Q&A?
What's the URL for moderators to log in?
Q&A Module FAQ
ScanHunt Gamification for Events
FAQ ScanHunt Player
4
How can I try a ScanHunt game?
I lost the code for my game, how can I look it up?
Where do I find the ScanHunt app in the store?
How do I change my player ID name?
FAQ ScanHunt Organizer
12
How do I create a new ScanHunt game?
How do I increase the number of players eligible to play my game?
What is the difference between active players and inactive players?
I inactivated several players, but ScanHunt still says I have maxed out the number of players for my subscription, what gives?
I maxed out my players and I have a new event next week, do I really need to increase my subscription?
View all 12
PosterBridge by ATIV
PosterBridge Setup
3
What is PosterBridge?
How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
How do I print my PosterBridge QR codes?
Help Desk Software
by Freshdesk Support Desk
