I have uploaded an image but it's not loading in the CAB / in the app?

Modified on Fri, 27 Jan, 2023 at 3:44 PM

Note that some images that load in the CAB or online planner may not load in the apps -- browsers are very forgiving, unlike native mobile operating systems.

  1. Ensure the internet connection on your device is functional
  2. Certain devices (particularly Android) struggle to load large files. Ensure to compress ALL graphics using a service like tinypng before uploading to the CAB
  3. Images must be hosted on a secure site (https://) or some operating systems may not display them.

  4. Check your image file type
    1. App graphics must be .png files at 72dpi. 
    2. Floor plans, speaker or attendee photos or exhibitor logos, can be either .jpg or .png. 
    3. Sometimes, image files are merely renamed but not correctly re-saved as the intended file format. For example, if you simply rename a .doc file as "document.pdf," an actual PDF file was not created. Only saving a file by choosing the correct format from an editing tool converts it to the new file type.

      To test the true file type of an image, upload it to https://fotoforensics.com/ and verify it is what it's extension says it is.

      If the extension does not match the actual file type, open the file in a graphics program and select File > Save as > and choose .png to re-save the file correctly.