CMS Getting Started

Are there color limitations or recommendations for map or floor plan images?
Keep your graphics as square as possible and include: Name of the location (e.g. South Level 5 or Hilton Lobby)  Thumbnail of the overall buil...
Thu, 12 May, 2016 at 3:47 PM
I don't remember my due dates for my project, is there some place I can go to and easily find the milestone dates?
For Standard and Enterprise Edition events, the main CMS Admin on your team has been invited to Asana, our project management tool. If you do not have acce...
Mon, 8 Jul, 2019 at 3:32 PM
Do you have examples of custom home screens? How does it differ from a Banner based home screen?
The CMS allows you to build a dashboard style home screen. See examples on Pinterest
Fri, 5 Mar, 2021 at 11:43 AM
Can I use symbols like commas, semicolons, etc. for locations (rooms, booths), tracks and metadata? My pin drop or filter is not working? What is a symbol replacement for a comma?
Tracks/types, filters, and locations are metadata for your content and cannot contain symbols that would act as a delimiter. For example, the locati...
Wed, 22 Dec, 2021 at 5:31 PM
I have an image but it's not uploading in the CMS / loading in the app?
Check your image file type - for app graphics, all images must be saved as .png at 72dpi.  Floor plans, speaker or attendee photos or exhibitor logos, can ...
Fri, 25 Oct, 2019 at 10:33 AM
Why is my alert not showing up?
When creating custom alerts, the start and end times are set in accordance with the project's time zone, which is the local time at the event'...
Thu, 23 Sep, 2021 at 12:10 PM
I have my map image only in PDF format. How do I size it and add it as a floor plan image?
If you only have a PDF of a floor plan, you can use simple image tools to convert the PDF into a perfect map image.  Before creating your image file,...
Mon, 25 Apr, 2022 at 6:14 PM
I uploaded an image but it's not showing in the app?
The only file extensions that are supported in the apps are .png and .jpg for speaker photos, exhibitor icons, or floor plan files. Sometimes, image files ...
Fri, 25 Oct, 2019 at 10:33 AM
I can't upload an image / photo / logo because it's too large? How do I reduce the file size?
Any image you use with the app has to be downloaded by the users and impacts your onsite bandwidth needs. Ensure that you are using the smallest file si...
Mon, 23 May, 2016 at 6:36 PM
I have to change a room location after my maps have been pinned. How do I make sure the room is mapped?
Log into the CMS > select the Maps menu > select Floor Plans Select the floor plan that requires the location update.  If you see a pin in the r...
Thu, 7 Apr, 2022 at 12:50 PM