Troubleshooting

Virtual Session Licenses Exceeded
A virtual session is a video conference meeting or webinar that has a host. While one host can have multiple sessions per day, one host cannot run multiple ...
Mon, 23 Mar, 2020 at 3:01 PM
I cannot view the virtual sessions or webinar on the Online Planner?
If you are having issues viewing the virtual session or webinar after clicking the join button, check your browser for blocked pop-ups and allow for all pop...
Wed, 22 Apr, 2020 at 2:59 PM
How to I resolve when Virtual Sessions / Webinars do not match Agenda data
If the agenda data you have imported does not match what has been generated for your Virtual Sessions, you may have received an email warning.  These change...
Thu, 28 May, 2020 at 3:09 PM
How to download Zoom analytics and attendee participant list?
Reports for Zoom webinars can be accessed afterward for download. Log into the license account in zoom.us Go to Admin > Dashboard (left hand ba...
Mon, 6 Jul, 2020 at 1:56 PM