My speaker is getting an error to contact the organizer upon speaker portal login. How do I re-invite them?

Modified on Mon, 05 Apr 2021 at 01:55 PM

The initial invitation email from the CMS contains a personal user verification code. It is assumed that the speaker, based on the private email in the speaker data, receives that email and clicks the link with the code. Once the speaker portal page opens, they are prompted to log in. The login is linked to the registration data and upon successful login, the speaker logging in is now linked to that speaker's portal page.

However, your speaker may forward their email to their assistant in order to upload content for them. If the assistant is also registered for the event and then logs in as the assistant for the speaker, now the assistants login is linked to that speaker portal page. 

When the speaker then wants to log into the speaker portal using their own login based on registration, they will see an error since someone else already logged in on their behalf using different login credentials.

In that case, you can reset the speaker invitation link with the special personalized verification code. If the assistant had already uploaded content, that content will still be in the speaker portal after reset. 

Reset Invitation URL

  1. Go to the CMS > Add-Ons > Speaker Portal > Invite
  2. Enter the speakers email (matching the private email in the speaker data table) in the field to Reinvite Individual Speaker and click the Send Invite button. This resets the verification code as if nobody had ever logged in for that speaker.
  3. In case the speaker did not receive the email, you can also retrieve the URL with the verification code yourself after resending the invite. Enter the same email address in the field Lookup Individual Speaker Info and click the Display button. After resending the invite and thereby resetting the URL, the URL with the verification code appears. Click the copy symbol and paste it into your email you are directly sending to the speaker.

    If you see in the State field that the speaker had already logged in, the personal verification code is not included in the URL. In order for a verification code to show, either nobody ever logged in using that URL or you need to reset the URL by resending the invite (see step 1 and 2 above)

If an assistant needs to submit content for different speakers, please communicate with the assistant to use that speaker's login credentials and always log out again after completing a speaker upload. This ensures that not accidentally a wrong speaker is associated with another speaker's portal page. 


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