FAQ

Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
iOS Version 15+ The current version of the operating system as well as the previous version on the latest minor updates are supported. Ensure to keep your ...
Wed, 15 Jun, 2022 at 3:12 PM
How do I find my iOS device UDID?
UDIDs are only necessary for iOS devices. (Note: iPod Touch is not supported for proof access with UDIDs.) If you previously installed a profile, you wi...
Tue, 21 Jun, 2022 at 2:09 PM
Which poll and survey tools do you recommend for Audience Response?
While session surveys are built into EventiPilot, the platform is flexible and allows you to pick your poll or survey service of choice or even integrate wi...
Tue, 5 Jul, 2022 at 3:28 PM
My PDF file is large. How do I reduce file size? Compress PDF?
Optimize your PDF files and keep file size small For best viewer experience, keep the file size of your PDF as small as possible. Remove multimedia items, ...
Fri, 18 Jun, 2021 at 6:09 PM
What do I do if I see an inappropriate Tweet in the EventPilot app?
Tweets in the EventPilot app come directly from the Twitter, which is a public social media platform and not controlled by EventPilot. If you see inappropri...
Wed, 10 May, 2017 at 5:25 PM
How do I remove my app from the app stores?
If you are not using our Enterprise or Express version of the app, please remove your previous event apps from the stores once your event has concluded. ...
Thu, 21 Sep, 2017 at 3:11 PM
How do I remove an old event from my organization's event app on Android?
If you have installed several events inside a multi-event app on Android, you can clear out the space either by uninstalling the app or by clearing the app ...
Thu, 21 Dec, 2017 at 3:35 PM
What accessibility features are supported?
People with disabilities can use the core functions of EventPilot to search and build their schedule as mobile operating systems already provide a wide rang...
Wed, 1 Aug, 2018 at 3:05 PM
Why won't Android update to the latest version / revision when I take an update from Google Play?
Check your device settings: "Backup & reset" or "Backup & Restore" > “Automatic Restore” toggle should be in the OFF position
Tue, 23 Oct, 2018 at 11:42 AM
I accidentally turned ON app signing for a Google Play submission. What do I do?
Not a problem. Just delete the app from the Google Play store and create a new application. Delete: All Applications Find your app in the list of app...
Tue, 6 Nov, 2018 at 3:46 PM