I have an orphaned speaker in my speaker portal. How do I clean up my data?

Modified on Wed, 15 Mar 2023 at 10:53 AM

You may see a sidebar message like "# deleted speaker(s), if these speaker(s) uploaded content, their files may still show in the application." This indicates that, since you have opened the speaker portal, you have either

  1. deleted one or more speakers' data
  2. modified your requested speaker portal uploads in such a way that one or more speakers no longer have requested materials

If a speaker uploaded a file before this change was made, the file may still appear in the platform. 

If such a file is appearing in the platform and must be removed, you can take the following steps:

  1. Revert the data change
    1. If you have questions or concerns about resolving this without disrupting other data, please reach out to your project manager.
    2. Note: A unique speaker must have a unique ID. If a speaker was deleted and cannot be restored with the same ID (e.g. if the speaker had been manually added in our CMS) you can create a speaker record with the same ID using a spreadsheet (more info on setting up an import source using Google Sheets in this article)
  2. Look up the speaker's unique portal URL (more info in this article)
  3. Access the speaker's portal and delete the files that should no longer appear