I have changed my password and now I can't login?

Modified on Mon, 16 Jan 2023 at 04:38 PM

Depending on the implementation for your specific event, the app may authenticate against a 3rd party system, such as your event's registration vendor or member database. There may be a delay before a change to your information is reflected across the systems. Please wait six hours, then try again. 

Note that you can continue to use the native apps during this time. Schedule information, search, taking notes, etc all work offline.

If the issue persists after several hours have passed, please reach out to the conference organizers or to support@ativsoftware.com.

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