Adding and Managing Virtual Sessions

How can I help exhibitors enrich their virtual profiles?
There are a number of ways that your exhibitors can enhance their online presence in our virtual meeting apps. Learn how to effectively integrate sponsorsh...
Mon, 1 Jun, 2020 at 5:48 PM
I have more attendees than expected for my virtual event. Can I upgrade a Zoom license?
Yes, you can upgrade the attendee for your webinar license which should be instantaneous per their support chat. However, their sales person said "shou...
Thu, 14 May, 2020 at 5:31 PM
Can I publish a data update while a virtual event via Zoom integration is going on?
Yes, you can publish a data update at any time.  Remember:  If you update the date/time in the CMS for a webinar or meeting, go to the Add-Ons > Vir...
Fri, 15 May, 2020 at 2:34 PM
Is it possible to generate a test virtual session or Webinar in Zoom (dry run)?
About one week before your live event, your project manager will schedule a dry run test session with you.  This means we are going to create a Zoom Meetin...
Wed, 26 Jan, 2022 at 9:39 AM
In Zoom, could a user take up more than one seat by entering the session from multiple devices?
As of May 22, 2020, Zoom added multiple login restrictions: For meetings that require registration, hosts can choose whether to allow participants to join f...
Sat, 23 May, 2020 at 10:15 AM
My Zoom account time zone is set differently than the event time zone in app settings in EventPilot. Is this a problem?
EventPilot sets the time correctly in Zoom when it automatically generates the individual Zoom Meetings or Webinars. It uses the time zone of your sessions ...
Wed, 27 May, 2020 at 11:59 AM
Are there known issues in Zoom? Limitations with Zoom SDK (web SDK / EventPilot internal Zoom)
Zoom's web SDK can be used in the Online Itinerary Planner (desktop platform) and the mobile web version. The Zoom native SDK is used in the Android an...
Thu, 22 Apr, 2021 at 5:24 PM
Zoom Cloud Recording FAQs
Please review the related help desk article from Zoom
Thu, 13 Aug, 2020 at 6:07 PM
Why should I use the Zoom automation / integration instead of setting up my Zoom events myself manually?
While you can use any other video conferencing solution for your live virtual events such as webinars or meetings, if you have a Zoom license, you can benef...
Thu, 3 Sep, 2020 at 4:10 PM
How do I set up and update a large number of accounts in Zoom? (Batch import zoom users)
The following article explains the CSV batch import for Zoom accounts. The article includes a sample CSV file. We recommend turning this CSV file into a Goo...
Thu, 17 Sep, 2020 at 11:38 AM