Support

Authentication (Login) and Security 10

• What authentication options are available with the EventPilot platform? (How could attendees log in?)
• How do I set up an Attendee List for authentication?
• How do I integrate with CDS registration to set up authentication (app login)?
• How do I integrate with Maritz (Experient) registration to set up authentication (app login)?
• What happens with login for Opted out users in Maritz (Experient) registration?

View all 10

CME / Credit Flagging 1

• When I try to retrieve CME (credit) data via the API, I receive a “No return value” error?

Online Planner 4

• How can I see the proof version of my Online Planner?
• How do I link to a specific session, speaker, exhibitor, or abstract in the Online Planner?
• How do I integrate the Online Planner with my website?
• How do I link to a specific tab in the Online Planner?

ScanHunt (Gamification) 2

• How do I set up ScanHunt Game for my event?
• What do ScanHunt players see if the total number of players is reached?

Session Commenting / Session Discussion 4

• How do I moderate the Activity Feed? How can I remove inappropriate comments? Can attendees flag comments for removal?
• How do I block a user from submitting comments or messaging others?
• Where do chat comments or session comments appear?
• How do I display a particular session chat on a separate screen during my live event?

Custom Views 3

• What are some Virtual Tote Bag set up options?
• What font do you use for default custom views?
• How do I add a curated itinerary / co-pilots?

Sponsorship & Advertisement 3

• Can I link to a website from an advertisement banner? Can I link to a place within the app from an ad banner?
• What are the sponsorship options I could sell to exhibitors? How do I add advertisements in the platform?
• What are the image sizes for the different ads?

Peer Finder & Networking & Messaging 2

• How do I try out Peer Finder (messaging with attendee list)?
• Can attendees note in their profiles interest areas?

Widgets 6

• How do session ratings work?
• Session Status / Attendance Scanning Widget Overview
• How does Rotating Advertisement Banner Widget work?
• How do Related Sessions work?
• How do I show a LIVE NOW banner on my Home Screen for streaming sessions?

View all 6

Location-based and targeted (tiered) Notifications / Alerts 3

• How many location alerts can I use in the app?
• How do Automatic Location Alerts Work? (Auto-Generated GPS Alerts)
• How does Targeted Content work?

Pre-populated / Mandatory Schedules 2

• How to Update CSV for Mandatory / Pre-Populated Schedules
• EventPilot Mandatory / Pre-Set Schedule File Format Specification

Context-Aware Session Surveys 1

• How do I create and add Surveys to sessions directly in the CMS?

Q&A Module 4

• Can moderators use an iPad or laptop to answer questions?
• Do attendees have to be logged in to submit questions in the Q&A?
• What's the URL for moderators to log in?
• Q&A Module FAQ